Information Delivery Audit Process Details

Please note that this is generic process and is flexible enough to accomodate changes and that this is very concise snapshot of the actual process.

Task Assessment

In this step we find out the tasks the employee or group of employees perform in a given role. The tasks employees perform are directly related to the information requirements of employee, and the sole purpose of providing the information is to enable an employee to perform the tasks.

Depending upon the tasks performed, the granularity of information required may change.

Decisions Assessment

In this step we find out, what decisions employee makes while performing her/his designated tasks. Needless to say that, every decision is taken on the basis of avaliable information. If the information avaliable is insufficient, decisions can go wrong. This is what exactly we analyse in this step and the next step.

Information Assessment

As discussed, information is required to make decisions. Executive level employees might need more analytical information, where as an employee who works in an operational role might need more of operational information.

In this step, we find out what information is required for making decisions, when it is required, how it should be delivered and at what granularity it should be delivered.

Information Classification

once we know what information is required to make a decision, we classify the required information in two ways, that is, unstructured data/information and structured data/information. By doing this, we can analyse what kind of systems we can use to deliver the required information.

Information usage

In this step, we find out what information provisioning has already been done. This involves analysing all the sources of existing information, analysing how information is delivered, analysing effectiveness of the information delivered, and analysing the completeness of information delivered. This step finds out AS IS situation with respect to Information Delivery effectiveness.

Information gaps

The last step, but the most important step is to find out existing gaps in current information delivery and expected information delivery. In this step we also analyse technology options and reccomend ways to fill information gaps

For more information on information delivery audit service, please call on 1300 90 40 50