Sunday, 05 September 2010
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Task based information audit: Making your information delivery better
It is known that Informed employees are synonymous with efficient employees.However, organizations seldome try to understand the information their employees want to perform better.
Information is required for making decisions. Decisions are made at executive and at operational level, while performing tasks.
Many organizations use reporting systems to provide information to the executive team. We believe, providing enough information and focussing on information delivery aspects to operational team is equally important. Ultimately, in day to day business, customers are directly affected by the actions and decisions taken by your operational team.
Techwest has proven and researched process to analyse task based information requirements of your team members. This information gap could be a difference between efficient and non efficient employees.
We can work with a specific team or the entire organization to help you find out information gaps.
Techwest develops an Information Decision Matrix (ID MATRIX) for all roles in your organization. This matirx will help you track informatin gaps, that is the difference between information requirements and information provisioning.
Don't let your customers get adversely affected by the information gap. Discover, how efficient your information delivery has been to your own employees.
Read more on information decision matirx, or call us on 1300 90 40 50 to know more about how we can help you ascertain your team's information requirements and information gaps.